We are committed to protecting your privacy and meeting the requirements of applicable data protection legislation. When you shop on thejohanna.com (the Website) which we own and maintain, we require information to process your order, ensure safe and secure delivery, and to make your visit to the Website a more enjoyable shopping experience.
For the purpose of the Data Protection Act 1998, the data controller is The Johanna, Ramstraat 35a, 3581 HE Utrecht.
When you order from the Website, we will ask for your name, email address, delivery address, telephone number, credit or debit card number, registered address of the credit card (referred to on-site as the “billing address”), credit card, CVC number the card’s expiry date and a contact phone number for the registered address of the credit card. We and our partners will use these details to provide our and their services to you in fulfilling orders that you place with us. This may include us passing your information to our couriers in the event they need to contact you regarding your delivery and us passing your details to recognized credit checking agencies and/or credit card companies to assess your credit authorization.
We may also obtain and use information about you as a result of authentication or identity checks (including your IP address). We do not sell, trade or rent your personal information to other companies outside of our group of companies.
Finally, we may also collect anonymized details about visitors to the Website for the purposes of aggregate statistics or reporting purposes. However, no single individual will be identifiable from the anonymized details we collect for these purposes.
By using our Website, you consent to the collection and use of this information by us, and also acknowledge and agree that we shall not be held responsible for any unauthorized use, distribution, damage or destruction of personal data, except to the extent that we are required to accept such responsibility by the Data Protection Act 1998.
The data we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA, who work for us or for one of our suppliers, group companies or franchisees. Such staff may be engaged in, among other things, the fulfillment of your order, the processing of your payment details and the provision of support services.
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password that enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data we cannot guarantee the security of your data transmitted to the Website and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
Your rights include the following:
- the right to ask us to update and correct any out-of-date or incorrect personal information that we hold about you free of charge; and
- the right to opt out of any marketing communications that we may send you.
If you wish to unsubscribe from any postal, telephone or email communications from us or exercise any other of the above rights please contact our Customer Services team.
If you would like to receive notifications by email or by post of our new collections, exclusive online offers and events, then please visit our The Johanna Newsletter page to subscribe.